Creatio says orders jumped 255% as enterprises adopt AI

Creatio said first-quarter fiscal 2027 orders rose 255% year over year as more enterprises replace legacy software with AI-native platforms. The Boston-based CRM and workflow company is betting on new product investments and an expanded partner network to keep that momentum going.

Why it matters: - Creatio’s results point to a wider enterprise shift toward AI-native software for CRM and workflow automation. - The company says customer demand is accelerating as businesses move away from legacy systems that are harder to modernize with AI. - Strong enterprise adoption could help Creatio compete more directly with established CRM and automation vendors.

What happened: - Creatio reported first-quarter fiscal 2027 results with orders up 255% year over year. - The Boston-based company said it now supports thousands of organizations in more than 100 countries. - Enterprise traction doubled over the past year, with the number of customers generating at least $1 million in annual recurring revenue rising to twice its prior level. - Creatio works with large brands including Nasdaq, MetLife, Colgate-Palmolive, AMD, Howdens and the City of Boston.

The details: - Creatio positions its platform as an AI-native CRM and workflow system where people and AI agents work together without limits on users, agents, processes or scale. - The company said adoption is being driven by agentic AI use cases across sales, marketing, customer service and operations. - Creatio’s Unlimited model includes unlimited users, AI agents, processes, applications and API calls under one platform. - The company said that model removes structural and commercial barriers that have slowed enterprise automation. - Creatio’s partner ecosystem helps organizations design, deploy and expand customer-service processes and AI agents built on the platform. - The company is investing in version 10x platform upgrades, including an expanded AI Studio for managing the full lifecycle of AI agents. - Creatio also introduced AI Twin, a design tool powered by large language models that lets users create and deploy AI agents. - The platform now includes newer CRM tools aimed at consolidating enterprise tech stacks, including sales service, revenue analysis, ready-made CRM models, AI text and video chat, real-time customer service and industry-specific autonomous agents.

Between the lines: - The results suggest enterprises are prioritizing replacement cycles over incremental AI add-ons. - Creatio is framing its growth as evidence that native AI capability is becoming a buying requirement, not just a feature. - The company’s push into strategy and large-scale AI deployment services signals that software vendors are competing on implementation support as much as product features. - CEO Katherine Kostereva said organizations are entering what she called the biggest corporate software replacement cycle in decades.

What’s next: - Creatio plans to keep investing in platform modernization, AI strategy services and go-to-market teams. - The company said it will expand its roster of AI strategy specialists across regions. - Creatio also plans to strengthen engineering and GTM teams to support growth and customer return on investment. - More enterprise customers may follow as AI-native CRM vendors continue to replace older systems.

The bottom line: - Creatio is using enterprise AI adoption to push deeper into CRM and workflow automation, and the company’s 255% order growth suggests the strategy is gaining traction.